First, Break All the Rules
by Marcus Buckingham and Curt Coffman
No matter how generous its pay or how renowned its training, the company that lacks effective managers will suffer. But the most effective managers seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. Marcus Buckingham and Curt Coffman of the Gallup Organization present the findings of their study of great managers across organizations of all types and sizes. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance. This book has important lessons for managers at every level of an organization.